01Technical Support Specialist
Noah Wilson
Industrial Automation Infrastructure Cybersecurity Electronics RF
Tucson, Arizona Dearman Systems · May 2024 — Present
01
Projects
01
02SnapKey
SnapKey is a self-service password reset tool that integrates with Active Directory, allowing users to securely reset their passwords through a web interface.
03Radio Ground Station
Software-defined radio equipment and Linux tooling for receiving and analyzing terrestrial and satellite signals.
02
Experience
01
Technical Support Specialist
Dearman Systems
Enterprise support, deployment, and troubleshooting for terminal automation and process-control systems used by bulk-liquid transportation facilities.
- Deploy and upgrade Terminal Automation System and Process Control software.
- Configure Windows Server, SQL Server, IIS, SSRS, users, time zones, databases, and application services.
- Investigate SQL performance, expensive queries, application failures, networking problems, and field-device communication.
- Support PLC-connected equipment using Modbus, Wireshark, ping, and vendor-specific diagnostic tools.
- Work with customers, project managers, developers, site IT teams, and embedded-systems engineers.
02
Datacenter Specialist
Pima Community College
Datacenter, virtualization, server, network, endpoint, and internal application support.
- Administered VMware ESXi, vCenter, Horizon VDI, Windows Server, Active Directory, and datacenter hardware.
- Supported Dell PowerEdge servers, Juniper networking equipment, Palo Alto firewalls, and virtual infrastructure.
- Developed SnapKey, an ASP.NET and LDAP application for Active Directory password resets.
- Developed and supported a PHP and MySQL visitor-management kiosk.
- Created Python and PowerShell automation for technical and administrative workflows.
03
Tier II Technical Support
Verifone
Tier II support for point-of-sale systems used by fuel stations and convenience stores.
- Diagnosed hardware, software, networking, configuration, and transaction-processing issues.
- Supported embedded and proprietary Linux-based point-of-sale systems.
- Used Salesforce Lightning for case management and customer communication.
- Built Python, PowerShell, and AutoHotkey tools to reduce repetitive support work.
04
Educational Content Developer
Pima Community College
Designed CIS 247, a required 16-week Ethical Hacking course for the college cybersecurity degree.
- Developed the course structure, technical labs, assignments, assessments, and instructional material.
- Covered reconnaissance, vulnerability assessment, exploitation concepts, security testing, and defensive analysis.
- Designed material for controlled educational and laboratory environments.
03
Security & Community
U.S. Department of Defense
HackerOne Recognition of Thanks
Received formal recognition through the Department of Defense vulnerability-disclosure program.
Sensitive Data Exposure
Public A3 Security Finding
Publicly documented sensitive-data-exposure vulnerability finding.
Cyber Warfare Range
Volunteer
Supported cybersecurity labs, training environments, and five capture-the-flag competitions.
IT Center of Excellence
Volunteer
Supported technical education, events, workforce development, and student engagement.
PCC Super Users
Community Organizer
Helped operate a student technology community with approximately 100 registered members and approximately 390 Discord members.
Arizona Cyber Initiative
Cybersecurity Instructor
Delivered approximately 35 hours of cybersecurity instruction.
04
Technical Skills
01
Operating Systems
02
Virtualization & Infrastructure
03
Databases & Applications
04
Programming & Automation
05
Networking
06
Industrial Systems
07
Cybersecurity
08
Electronics & RF
05
Education & Credentials
Bachelor of Science
Electrical & Computer Engineering
University of Arizona
In Progress
Associate of Applied Science
Networking & Cyber Defense
Pima Community College
2023
3.7 GPA · Graduated with honors · Phi Theta Kappa
TestDome SQL Certification August 2024
Pima IT Support Specialist and Technician December 2022
AWS Academy Cloud Operations May 2022
AT&T Technology Academy Externship September 2021
06
Contact
Noah Wilson
Tucson, Arizona